Great times for a great cause
Stay tuned for
Stay tuned forBig Splash 2014 ticket information.
We are thrilled with the wonderful response to this event.
Many thanks to the generosity of Great Wolf Lodge
Big Splash FAQ
Date(s) you purchased are exclusively reserved for YOU
THERE ARE NO: REFUNDS, DATE EXCHANGES, CHANGES OR FREEBIES
YOU MUST BRING PRINTED TICKET(S) FOR ENTRY TO WATER PARK.
Please read the following list of FREQUENTLY ASKED QUESTIONS
Q. What time is the waterpark open?
A. Tickets are good from 10 am to 8 pm.
Q. Where do we park?
A. Great Wolf Lodge has generous free parking available on site.
Q. Can I exchange the date I purchased for another date?
Can I get a refund?
A: Date(s) on ticket(s) you purchase especially RESERVED for YOU, so:
NO REFUNDS or DATE EXCHANGES.
You MUST bring SELF-PRINTED TICKET(S) for ENTRY. (No tickets will be mailed.)
Q. Will more tickets be made available?
A. Great Wolf Lodge has been generous to offer BBBSGC this EXCLUSIVE opportunity. To make sure everyone is safe, we have a set number of tickets to safely fill the venue’s capacity.
Q. Can I leave the waterpark and come back without buying another ticket?
A. Yes. You are able to leave and return during the day your ticket is valid.
Q. Why don’t you have tickets on Saturdays or Sundays this year?
A. We rely on the generosity of Great Wolf Lodge for tickets to Big Splash. They were unable to offer tickets on the weekends this year.
Q. Why are tickets priced at $18 during the week and $35 on Fridays this year?
A. Please understand that Big Splash is a fundraiser for Big Brothers Big Sisters of Greater Charlotte. This pricing structure reflects the number of tickets and the available dates. For comparison, a birthday party package at Great Wolf Lodge costs $40 a person. When you support Big Splash, you are getting a great deal AND you are also helping to change the lives of children right in our own area.
Q. Can I call Great Wolf Lodge to get more tickets?
A. No. Great Wolf Lodge has already donated all the tickets they can to BBBSGC. They are not selling any additional tickets from their location.
Q. Why do tickets sell out so fast?
A. We again are using on-line purchasing. The organization is thankful to have such an immediate and positive response to this efficient process.
Q. May I go in order to supervise my child without purchasing a ticket?
A. Great Wolf Lodge policy is that everyone must have a ticket to enter the water park.
Q. Are there any restrictions for children?
A. Great Wolf Lodge recommends that children under 48" wear a life vest, available at the water park.
Q. May I bring food?
A. Great Wolf Lodge has a variety of foods available for purchase.No outside food is allowed. If you bring any food from outside, you will be asked to leave.Visit Great Wolf Lodge for a sneak peek of their fun facilities.
Q. Do I need to purchase a ticket for my two-year-old?
A. Children two and under do not need a ticket.
PLEASE NOTE:Children wearing diapers may use the pool if wearing a swim diaper. If you do not have a swim diaper, they are available for purchase at the resort's gift shop.
Q. Can I get help printing my tickets?
A. For technical issues, please call Eventbrite customer service 1-877-297-6805. Great Wolf Lodge and Big Brothers Big Sisters cannot print tickets.
Q. Why do I see two dates on my ticket?
A. One date represents the date of purchase; the other is the attendance date.
Q. I forgot to print my tickets—can you help when I get there?
A. You MUST bring PRINTED TICKET(S) for ENTRY. BBBSGC and Great Wolf Lodge cannot print tickets during the event.
Need more help? Please e-mail BigSplash@bbbsclt.org with questions. We cannot accommodate phone calls to our office.
Thanks for supporting Big Splash!This special event provides an opportunity to do something enjoyable while supporting a great cause:
Big Brothers Big Sisters mission is to provide children facing adversity with strong and enduring, professionally supported, one-to-one relationships that change their lives for the better, forever.
All proceeds from this promotion go directly to Big Brothers Big Sisters of Greater Charlotte. To date, the event has raised more than $250,000!